Return Policy

Return/Refund Policy

RETURNS POLICY – ONLINE

 

We want you to love our products and enjoy your shopping experience with us. 

On this page you will find details about how to return or exchange your purchases made online.

Returns and Exchange Policy - Online Purchase 

Please choose carefully as we do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do. We will refund the purchase price or exchange those products in the country in which they were purchased, subject to the following conditions:

1. Items must be returned within 14 days of purchase with the original receipt or other proof of purchase;

2. You must provide your name and address;

3. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.

4. You must have a valid Returns Authorisation number provided to you from our returns department.

If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-4 above. You are responsible for any costs associated with returning the item to us including any currency conversion costs.

Note:

Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

Faulty Items Returns

If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.

Return Instructions for Online Purchases. 

Faulty products as described above & purchased at www.sportsapparelaustralia.com.au can be exchanged or refunded by return post.

Online Returns via return post

If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 8:30am to 5:30pm AEST Monday to Friday (excluding public holidays) on email as below:

  • Email: info@sportsapparelaustralia.com.au

Please provide the following information so we can assist you as quickly as possible:

  • Your name                     
  • Date your order was placed, if applicable
  • Your Sales Order Reference Number, if available
  • Your tracking number, if available
  • Brief description of the problem you are experiencing

Your personal information will be used according to our Privacy Policy to process your refund or return.

Any items returned without a valid Returns Authoriastion number will not be accepted.